Terms & Conditions

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All cakes made by Ickle Bites are subject to the following terms and conditions.

General: All cakes ordered from an online picture or photo by another cake maker, can  only be reproduced by Ickle Bites as our interpretation of that cake and will not be exactly the same as the picture or photo.


Deposit: A non-refundable deposit of 25% is required on all wedding cakes upon ordering. Your order will not get put into our diary until the Non refundable deposit has been paid.
​All other cakes will require a non refundable deposit of 50% to be paid at least 14 days prior to your collection date. If no deposit is paid your order will be cancelled. All last minute orders will require the 50% non refundable deposit to be paid upon booking. 



Final Payment: The final account must be settled in full 14 working days before your wedding date. The Agreed price is final, no amendments or reductions in price can be made to this price. Payment can be paid by cash or bank transfer, bank details will be given upon request. If you pay by direct bank transfer please reference the transfer: your   name and wedding date. Failure to issue payment on time may result in your cake not being completed or delivered.


Final Payment Occasion cakes : Any outstanding payment on all other occasion cakes can be paid as instalments or upon collection of your order.


Cancellation: Cancellation within 3 months of your wedding date will result in any loss of refunds or money that has already been paid.  Notification of cancelling or change of  date must be done in writing to Ickle Bites.

Cancellation within 2 weeks prior to all other occasion cakes will result in any loss of payments made.


Changes: Any changes to the colour, design or flavours must be submitted in writing to Ickle Bites at least 1 month prior to your date. Any changes made after this will incur an additional charge which must be paid upon final balance.


Colours: Should you require a specific colour match a swatch of material for the chosen colour on the cake is to be issued to Ickle Bites at least 2 months before your wedding  date. Colours will be matched as close to the original swatch as possible. If no swatch is  provided you agree to Ickle Bites representation of the colours required.


Allergies: All our cakes contain, gluten, eggs   and diary. We cannot guarantee nut free.


Delivery on wedding cakes: Ickle Bites will make every possible effort to deliver your cake safely. Once delivery and set up is complete we will not hold any responsibility for your cake should any damage occur. Once we leave the venue the cake is the responsibility of the the  venue and its staff
We will take several photos at different angles of your cake before we leave. These will be held on file for 28 days after your date.


Delivery on all other cakes: Collection from our shop in Sittingbourne High street is preferred on all other occasion cakes. If you do require your cake to be delivered then there will be an additional starting charge of £30. full payment of your cake and delivery must be paid in full before delivery can take place. Ickle Bites will only attempt to deliver your cake once.
 
Collection: Ickle Bites takes no responsibility for your cake once it has left our premises.

Consultations: Should you require a second consultation meeting, a charge of £15 will be added to your final cake balance.